Customer Care Supervisor Job in an Internet Service Provider Company in Abuja

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.

Job Title:   Customer Care Supervisor

Job responsibilities:
  • Responsible for Stock and Cash Management at all centres
  • Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
  • Ensure Customer Service attitude is exemplified as a SUPERVISOR
  • Assist and motivate team to ensure team members contribute to Customer Delight
  • Adopt standards for business activities/processes and ensure team adheres to it.
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes
  • Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
  • Responsible of appointment, training and engagement of Customer Service team
  • Create incentive schemes for team ensuring operational capabilities at optimum level.
Experiences & Qualifications required:
  • Customer Focused
  • Energetic & Assertive
  • Customer query resolving skills
  • Excel Knowledge is a MUST
  • Result oriented
  • Zeal for Initiative with Speed
  • Leadership quality and team Handling capacity
Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, Should have sharp business acumen
Qualifications: Graduate / Post Graduate for any reputable University
Desired Experience: 3 to 7 years in a leadership profile

How to Apply

Applicants should please forward CVs to [email protected]

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