Customer Care Representative Job Vacancy At UNC Enterprises

UNC Enterprises is an organization that is into quality building materials, both construction and general goods and services.

We are seeking to recruit dynamic, vibrant, passionate and aggressive individuals to fill this role:

Job Detail

Location: Lagos
Course of Study: Marketing
Required Grade: Not Specified

Job Description

Serves customers by providing product and service information; resolving product and service problems.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Qualifications and Skills

Minimum of OND in related field.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Application Closing Date
7th July, 2015.

How to Apply

Interested and qualified candidates should send their CV’s to: [email protected]

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