Current Job Positions at Gilead Pharmaceutical Limited, October 2016

GILEAD PHARMACEUTICAL LIMITED – We are a fast growing pharmaceutical company engaged in developing,manufacturing and marketing a broad range of pharmaceutical products.Our core strength lies in developing and manufacturing differentiated pharmaceutical products in-house which we commercialize through our marketing infrastructure across geographies and relationships with multi-national pharmaceutical companies across Africa.

Job Title: Technical Support Engineer: Medical Equipment
Location: Lagos
Job Description

  • The role will require you to acquire expert knowledge of a range of medical diagnostic systems in order to provide high level support to hospital staff (clinical, engineering and IT) this will be done
  • both on site and remotely.
  • You will also be involved with managing the integration of specialist diagnostic medical equipment onto hospital IT networks and interfacing the medical equipment with hospital patient administration
  • systems. The role will involve some travel and is part office and part field based.

Main Responsibilities

  • Providing expert technical support to customers (both remotely from our office and on-site)
  • Working with hospital engineers and IT personnel on the setup and configuration of new equipment (including network servers and switches)
  • Working as part of an Optima team installing equipment at hospital sites.
  • Setting up and configuring software for new systems at our offices.
  • Developing long term relationships with customers to manage and interpret their requirements
  • Keeping up to date with new product and software developments

Job Title: Food and Nutrition Customer Service Specialist
Location: Lagos
Job Description

  • This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
  • This individual will also be involved in product testing, documentation and hosting occasional
  • phone training sessions as needed.

Job Responsibilities

  • Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email Keep customer informed of progression with issues and provide follow up
  • Continually review, revise and update customer account data for accuracy, including contacts and mailing information
  • Provide support and assistance to remote and internal team members
  • Address account escalations and deal with unique customer requirements
  • Keep accurate documentation of support activities and communications
  • The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.

Required Skills and Qualifications:

  • Requires bachelor’s degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years’ work experience in the above mentioned areas
  • Strong PC and system navigation skills, specifically in a
  • Windows-based environment
  • Previous customer service or support and/or basic technical experience required
  • Excellent verbal and written communication skills and interpersonal skills required

Knowledge and Abilities:

  • Basic knowledge of food and/or nutrition-related information is a must
  • Able to multi-task in a fast-paced environment/set priorities within time constraints
  • Courteous and professional phone manner, demeanor and attitude are essential
  • Proven ability to meet deadlines, problem solve and teach others
  • Excellent organizational, and customer service skills
  • Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.

Job Title: Logistic Manager
Location: Lagos
Key Responsibilities

  • Sourcing vans and allocate buses for both local and transit activities.
  • Follow up on all related documentation; checking of invoices, ensure preparation of delivery notes, LPO’s,Prepare Quotations.
  • Allocating and recording resources and movements,planning routes and load scheduling for multi-drop deliveries.
  • Handling and managing all Daily logistics and operational issues like daily updates of trips, diesel and other expenses, Fuel issuance,
  • Making of daily van budget and Tracking of vans
  • Debtors follow up.
  • Booking in deliveries and Dealing with clients directly and responding to their requirements.
  • Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.

Desired Education Background, Experience, Competencies and Skills

  • A relevant University Degree or College Diploma.
  • Extensive knowledge of the transportation industry.
  • Tact, diplomacy and calmness, especially when dealing with tired drivers and disgruntled customers.
  • An analytic mind and good numeracy skills.
  • Excellent geographical knowledge.
  • Good people management and coordination skills.
  • Excellent financial acumen.
  • Excellent negotiation and communication skills.
  • Good intuition to make crucial judgment calls.

How to Apply
Qualified and interested applicants should send their CVs/Applications
to: [email protected]

Note: Only shortlisted applicants will be contacted

Application Closing Date: 30/11/2016

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