Courier Operations Supervisor Job at StreSERT

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

Job Title:  Courier Operations Supervisor

A Lagos based courier company with fleet of bikes requires the service of an Operations Supervisor who will be responsible for the daily operations and supervision of the business. The ideal candidate must have been in a similar role for the past 5 years (at least).

JOB SUMMARY

The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managingcouriers as well as resolving customers’ issues, complaints and escalations.
RESPONSIBILITIES 
  • Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
  • Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
  • Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
  • Handles customers incidents and complaints related to his/her team and handles escalations (if any)
  • Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
  • Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
  • Modifies department work plans according to changes in operations such as leave, or a heavy workload
  • Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
  • Ensures proper resource utilization and rationalization including human resource and the required work tools
  • Maintains Proof of delivery (POD) management and imputation on excel sheet
  • Participates in budgeting and budget implementation process for the courier services business
  • Mentors operations team and provides ‘hands-on’ technical leadership as required
  • Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
  • Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
  • Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
  • Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
  • Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
QUALIFICATION
  • Bachelor Degree (minimum of second class lower)
  • Membership of Nigerian Institute of Logistic (will be advantage)
  • Must be computer literate with good practical knowledge of MS Word and Excel
  • Minimum of 5 years professional experience courier/logistics/haulage management

How to Apply

Send applications and CVs to [email protected] using ‘Courier Supervisor’ and the name of the courier company you have worked as subject of application before 10th November 2015. E.g ‘Courier Supervisor – Transit’

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.