Lorache Consulting – Our client, is currently seeking to employ suitably qualified candidate to fill the position below:
Job Title: Call Agent Supervisor
Function/Domain: Call Service/ Customer Relations
Reporting To: HOD Customer Service
- To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
- To monitor performance report of teams.
- Responsible for team motivation and create team synergy for enhanced KPI performance.
- Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
- Prepare monthly performance for management review and action.
- Audit processes for identifying process gap and provide input for process efficiency.
- Conduct root cause and training needs analysis for various process.
- Customer focus, Result Oriented, Leadership quality, Energetic and Assertive, Knowledge of AVAYA and recording structure, Proficient with Excel, Word, PowerPoint and Team player.
Desired Attributes: Relevant Industry Experience, should have planning and organizing skills. Good interpersonal skills
- Qualification: Graduate / Post graduate.
- Desired Experience: 3/5 Years
How to Apply
Interested and qualified candidates should send their application letters and CV’s to: [email protected]
Application Deadline 15th September, 2016.