Business Connexion Group Vacancy in Lagos for Customer Engineer

Business Connexion Group is Africa’s leading black-owned ICT services provider, with over 30 years of operational experience. We are black empowered and rated as a Level 2 B-bBEE contributor.

We run mission-critical ICT systems and manage products, services and solutions for JSE listed and key public sector organisations, parastatals and small medium-sized enterprises across the world.

With just Over 6800 employees across Africa, the United Kingdom and Dubai, we combine insight, experience, global vendor partnerships, and extensive technological resources with the commitment to deliver.

We are recruiting to fill the position of:

Job Title: Customer Engineer

Ref No.: 70000376 – INT.9
Location: Lagos, NG
Position Category/Job Type: Fixed Term Contract
Job Category: Engineering
Slot: 2

Job Description

  • To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.


  • Maintain the relevant client’s Service Level Agreement (SLA)
  • Ensure to follow correct call logging and escalation procedures
  • Be aware of changes in client’s strategic objectives and ICT requirements
  • Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
  • Customer
  • To adhere to relevant on-site customer requirements
  • Strive for client satisfaction and compliments
  • Key Relationships / Stakeholder relationships
  • Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor
  • Ensure to keep current with the relevant technology requirements, including training
  • Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)

Job Requirements

  • Completed NDiploma in Information Technology
  • Minimum Certifications/Accreditations
  • Certification: A+, N+, MCSE, MCITP


  • Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years.
  • Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
  • Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.
  • Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
  • Leadership: Not required for this role.

Essential behavioural success factors:

  • Examining Information
  • Articulating Information
  • Showing Composure
  • Team Working
  • Meeting Timescales
  • Documenting Facts
  • Interpreting Data
  • Interacting with People

Important behavioural success factors:

  • Adopting Practical Approaches
  • Making Decisions
  • Conveying Self-Confidence
  • Resolving Conflict
  • Providing Insights
  • Establishing Rapport

How to Apply
Interested and qualified candidates should:
Click here to apply

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind


Get a Job Today with Joblanda

Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.