Bolton White Hotels & Apartments Recruitment for Guest Relation Officer

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.

We are recruiting to fill the position below:

 

 


Job Title: 
Guest Relation Officer
Location
: Abuja
Duties and Responsibilities

  • Meet and greet guests upon their arrival at the hotel
  • Interact with guests and provide a welcoming atmosphere
  • Cooperate and coordinate with the other hotel departments to provide an efficient service
  • Provide general information and directions
  • Coordinate and supervise activities for guests
  • Attend to guests’ queries, needs and other special requests
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
  • Promote the facilities and services offered by the hotel
  • Advise and assist guests on leisure activities, places to visit and travel arrangements
  • Be especially attentive to repeat guests and other VIP guests
  • Bid farewell to guests at the end of their stay

Requirements/Educational Qualification

  • Minimum of Higher National Diploma in Hospitality Management or other relevant course.
  • Candidates should be FEMALE ONLY.

Required Skills:

  • An outgoing and cheerful personality
  • A diplomatic and polite manner
  • Guest service skills
  • The ability to multi-task and work under pressure
  • The ability to keep confidentiality and privacy
  • Communication and listening skills
  • Organizational and time management skills
  • Decision-making, negotiation and problem solving skills
  • A smart and well groomed appearance (have to look really smart at all times!)
  • The ability to deal with difficult situations and sensitive issues
  • Fluency in English and ideally knowledge of a foreign language
  • Telephone manners
  • Computer literacy

Other Requirements:

  • General knowledge of various topics such as the arts, cuisine, history, geography and culture
  • The ability to absorb information quickly and updated daily on the latest news, events and so on
  • The ability to communicate with people from all walks of life and of different nationalities
  • Fluency in other indigenous or foreign languages will be an added advantage.

 

 

How to Apply
Interested and qualified candidates should send their Application Letter and CV’s to:[email protected] Using the Job Title as email Subject.

 

 

Application Deadline  24th November, 2017.

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