Bemil Nigeria Limited recruitment for a Customer Service / Credit Control Executive

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978.

BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-specific solutions and strive to grow our business with clients; creating value through long term partnerships, synergies and continuous improvement in service delivery.

We are recruiting to fill the position below:

 

Job Title: Customer Service / Credit Control Executive
Location:
 Lagos
Responsibilities

  • Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
  • Checking customer’s credit situation.
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
  • Assist in the setting up of the credit control system and ensures that debts are paid in a timely manner.
  • Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
  • Ensures prompt response to all customer inquiries.
  • Handles and resolves customers’ complaints in a timely manner.
  • Keeps records of customers’ interactions and transactions.
  • Records details of inquiries, comments, complaints and records details of actions taken.
  • Maintains a comprehensive customer data base.
  • Ensures that all required customer meetings are scheduled, attended and documented.
  • Analyses and documents loss of clients.
  • Assesses guards’ uniforms/appearance during visits and issues reports.
  • Carries out regular Customer Satisfaction Survey.
  • Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
  • Ensure that all transactions are compliant with Company’s policies.
  • Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
  • Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.
  • Deals directly with customers either by telephone, electronically or face to face.


How to Apply

Interested and qualified candidates should send their Applications and CV’s to: [email protected]

 

Application Deadline  30th November,  2017.

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