Arik Air – Launched in 2006, Arik Air is West Africa largest airline. Positioned at the commercial hub airport of one of the world’s leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.
As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.
JOB TITLE: Call Centre Agents
- Colleagues in different teams.
- Statutory bodies like FAAN, NCAA as the case may be.
- Internal Customers, Supervisors and Call Center Manager.
- External Customers and Passengers
- To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.
PRINCIPAL ACCOUNTABILITY AND RESPONSIBILITIES
- Ensure all inbound calls are answered in a courteous and timely manner.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information, confirming pricing.
- Informs clients by explaining procedures, answering questions, providing information.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Complete call logs and produce call reports at the end of the shift for target evaluation.
- Evaluate customer challenges and provide logical lasting solutions.
- Manage customer loyalty by follow–up of Customer calls.
- Manage correspondence and other management tasks.
- Ensure call targets are met on a daily basis which is shift compliance.
- Using appropriate escalation metrics.
- Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
- Accomplishes sales and organizational mission by completing related results as required by the job role.
- A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
- Good and effective communication skills.
- A good knowledge on the use of Microsoft office applications.
- Attention to detail.
- Ability to speak foreign language is an added advantage
- Service oriented.
- Analytical and logical thinking.
- Ability to work independently with minimal supervision.
- Ability to work innovatively and effectively under pressure.
- A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.