4 New Jobs in Nigeria Via Best Search Recruitment

Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients.

We aim to deliver the best candidates to the most highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual’s skills and experiences to the right career opportunities. We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

Job Title:    Customer Service Associate

Locations: Nigeria
Job Purpose:

  • The Customer Service Associate will conducts monthly coaching and review sessions with team members to review quality calls captured and scored, as well as, calls captured and not scored but can be used as training opportunities.

Responsibilities:

  • Provides daily direction and communication to employees so that customer calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures.
  • Responsible for suggesting methods to improve efficiency and service to both internal and external customers.
  • Conducts monthly coaching and review sessions with team members to review quality calls captured and scored, as well as, calls captured and not scored but can be used as training opportunities.
  • Provides agents statistical and performance feedback on a regular basis
  • Work with Supervisors and Manager in the day to day support of the call center, as well as escalating employee performance issues.
  • Generate ad hoc reports as needed.
  • Maintain and update seller account log and profiles.
  • Make copies of correspondence or other printed materials.
  • Provide general administrative assistance on special projects as needed and other duties as assigned
  • Proactively assist other sales and marketing assistants during downtime.

Education/Experience:

  • University degree in relevant degree
  • 2-4 years in administrative support role preferably
  • Must possess excellent time-management, organizational, and problem solving skills while being responsive to deadlines.
  • Strong judgment is required to manage competing priorities and to understand the scope and urgency of requests.
  • Must possess a strong analytical mindset.

How to Apply

Qualified and interested candidates can send their CVs to: [email protected]

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Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

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