2 New Job Vacancies in Lagos at Iconway

Iconway is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.

We are recruiting to fill the position of:

Job Title: Customer Management Executive
Location:
Lagos
Job Description

  • The main duty of a Customer Management Executive is to ensure a high quality, efficient integrated customer service experience for all our customers via our online and offline commerce platforms.

Key Responsibilities

  • To meet and exceed customer management targets and KPIs as set out by the organisation
  • To handle for face-to-face, email and telephone enquiries from new and existing customers
  • To provide an exceptional level of customer service to all existing customers to ensure that all their order requests are taken care of
  • To handle all 1st and 2nd level complaints/feedback

Key Requirements

  • Excellent written and oral communication skills in English
  • Good knowledge of sales techniques
  • Competent IT skills
  • Some experience of working in a customer service/sales environment, preferably in the services industry will be an advantage

 

Job Title: KokoFeed Staff Writer
Location:
Lagos
This is a full-time.
Responsibilities

  • Write original posts in readers will want to share, in KokoFeed’s style and tone.
  • Come up with ideas for posts with effective headlines aimed at sharing.
  • Participate in brainstorms with other writers and editors.
  • Provide feedback and edits to other writers on the team.
  • Track viral trends across social media platforms and create content around those trends.

Requirements

  • Previous experience in magazine writing, blogging, social media, or similar work.
  • An internet and social media addiction.
  • Proven understanding of the kinds of content that generates engagement online, and the ability to articulate those qualities.
  • Ideas! An endless well of ideas!
  • A sense of humor.
  • Graphic design and Photoshop skills are a huge plus.

How to Apply
Interested and qualified candidates should forward their CV’s to: [email protected]

Application Deadline  11th December, 2015.

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